Terms of Use
 Payment in full required before delivery. All deposits are non-refundable.
ALL sales final on mattresses & bedding. No refunds or *exchanges. (*Ask us about Vivetique's one time comfort exchange policy for mattresses.)
Our bedding policy is strict because after bedding or a mattress is in someone's home, it is considered used and we or Vivetique cannot resell used mattresses and bedding. Natural products can't be chemically disinfected in order to re-sell because they are chemical free to begin with. We also want our customers to feel secure in knowing that their new bedding hasn't previously been in someone else's home. Thank you for your understanding. *Please note prices and special offers are subject to change without notice.
Manufacturing or material defects are covered by "Vivetique" & "Pacific Rim Woodworking" warranties. If our vendors agree to cancel an order, a 5% processing fee will be charged in addition to any restocking fees incurred. No exceptions.
For our other products, store credit only. All returns must be within 14 days of receipt, accompanied with original sales receipt and product tags attached. Return merchandise must be in new, saleable condition and include the original packaging, ie, unworn, unused, unwashed. As a small family business, we thank you for your consideration in this matter.
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